Plastic goalposts with nets, a quick and easy way to turn a cake into a football pitch.
Special Order Products - Much like our service in store, if you would like to purchase something that is not currently in stock you can do so. We provide special order on products such as cake bases, bulk packets of products and more. To order a Special Order Product you can complete the check out process in the same way as you would with products currently in stock, we will send you an email as soon as the product arrives in store and is ready to be collected (or shipped out to you).
For further information on Sugar & Ice's delivery information, please refer to our Delivery Details page.
Whilst we are happy to deliver your order to your home or workplace, we do recommend that some products are collected in store only due to their fragile nature (items such as sugar flowers and figurines), further information on this can be found in their product information.
*Please note our returns policy for instore purchases may vary to that of our online sales*
If an item was not what you expected or you simply changed your mind, Sugar & Ice are happy to credit your account on return of the item, providing it is unused/new and is still encased in its original packaging, allowing for the Company to stay well within Food Hygiene and Safety guidelines. Customers must contact us within 14 days of receipt, and return the item within 14 days of notification. Perishable goods (e.g. sponge bases and edible goods) and any personalised items cannot be returned and refunded unless faulty. It is not usual to accept returns on any edible goods unless faulty, as it is not good food hygiene practice to offer edibles for resale oncer they have been sold and returned.
For further information on Sugar & Ice's returns information, please refer to our Delivery Details page.